Cookie Policy

This Cookie Policy explains how owni.chat uses cookies, local storage, session storage, pixels, browser identifiers, and similar technologies when you:

• visit https://owni.chat;
• create or use an owni.chat account;
• access the owni.chat dashboard;
• interact with an owni.chat widget installed on a customer’s website.

This Cookie Policy should be read together with the Privacy Policy.

1. Who We Are

In this Cookie Policy, “owni.chat”, “we”, “us”, and “our” refer to the owni.chat service and its operator.

Privacy inquiries: privacy@owni.chat General and sales inquiries: sales@owni.chat

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet, or another device when you visit a website.

Cookies can help a website:

• recognise a browser or device;
• maintain an authenticated session;
• remember preferences;
• provide security functionality;
• maintain a chat session;
• distinguish between new and returning visitors;
• understand how the website is used.

Some cookies are removed when you close your browser. These are known as session cookies.

Other cookies remain on your device for a defined period or until you manually delete them. These are known as persistent cookies.

3. Similar Technologies

In addition to cookies, owni.chat may use similar technologies, including:

• local storage;
• session storage;
• pixels;
• JavaScript identifiers;
• server-side session identifiers;
• browser and device identifiers;
• analytics events;
• browser cache;
• network and security identifiers.

For the purposes of this Cookie Policy, references to “cookies” also include these similar technologies where appropriate.

4. Why We Use Cookies

owni.chat may use cookies and similar technologies to:

• authenticate account users;
• keep users signed in;
• protect accounts and website infrastructure;
• prevent spam, fraud, and malicious activity;
• maintain dashboard sessions;
• maintain widget and conversation sessions;
• remember language and interface settings;
• save cookie consent choices;
• recognise returning visitors;
• restore previous conversations;
• record progress through configured flows;
• measure website traffic;
• understand how the owni.chat website is used;
• measure widget, flow, and conversation events;
• diagnose technical errors;
• improve performance, functionality, and reliability.

5. Categories of Cookies

owni.chat may use the following categories of cookies.

5.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the website or Service to function correctly.

They may be used for:

• authentication;
• session management;
• account security;
• fraud and abuse prevention;
• load balancing;
• saving privacy choices;
• maintaining widget conversations;
• protecting the website against malicious requests.

These cookies are generally activated automatically because the requested Service may not function properly without them.

You may block strictly necessary cookies through your browser settings, but doing so may prevent you from:

• signing in;
• accessing the dashboard;
• using account features;
• maintaining a widget conversation;
• saving preferences.

5.2 Functional Cookies

Functional cookies may remember choices such as:

• preferred language;
• interface preferences;
• dashboard settings;
• notification preferences;
• selected workspace or project;
• widget display preferences;
• previously entered non-sensitive information.

Where required by applicable law, functional cookies that are not strictly necessary will only be activated after consent.

5.3 Analytics Cookies

Analytics cookies help owni.chat understand how people use the website.

They may measure:

• visited pages;
• traffic sources;
• session duration;
• navigation paths;
• device and browser categories;
• approximate country or region;
• interaction with pages and buttons;
• registrations and conversions;
• technical performance;
• errors and failed actions.

owni.chat uses Google Analytics for website analytics.

Where required by applicable law, analytics cookies will only be activated after you provide consent.

5.4 Marketing Cookies

Marketing cookies may be used to:

• measure advertising campaigns;
• determine whether an advertisement resulted in a visit or registration;
• display more relevant advertisements;
• build advertising audiences;
• limit how often an advertisement is displayed.

owni.chat does not currently rely on marketing cookies as an essential part of the Service.

If owni.chat introduces Meta Pixel, Google Ads, or another advertising technology, this Cookie Policy and the cookie consent interface will be updated.

Where required by law, marketing cookies will only be activated after consent.

6. Cookies Used by owni.chat

The cookies used during a visit may depend on:

• whether you are logged in;
• which owni.chat features you use;
• whether you interact with a widget;
• your cookie consent choices;
• the customer’s widget configuration;
• your browser settings;
• enabled security services.

6.1 First-Party Cookies and Storage

owni.chat may use the following first-party technologies:

Category	Provider	Purpose	Typical duration
Authentication cookie	owni.chat	Keeps an authorised user signed in	Session, until logout, or for a limited persistent period
Session identifier	owni.chat	Maintains the current website or dashboard session	Session
Security identifier	owni.chat	Helps prevent unauthorised access, fraud, spam, and abuse	Session or limited persistent period
Cookie consent preference	owni.chat	Remembers whether optional cookies were accepted or rejected	Up to 12 months
Language preference	owni.chat	Remembers the selected language	Up to 12 months
Interface preference	owni.chat	Remembers dashboard and display settings	Up to 12 months
Widget visitor identifier	owni.chat	Recognises a widget visitor and maintains conversation continuity	According to customer configuration
Conversation identifier	owni.chat	Connects messages and events with the correct conversation	Session or according to customer configuration
Flow progress identifier	owni.chat	Saves progress through a customer-configured flow	Session or according to customer configuration

The exact technical names of owni.chat cookies may depend on the current implementation and may change as the Service develops.

A change to a technical cookie name that does not materially change its purpose may not result in an immediate update to this Cookie Policy.

7. Local Storage and Session Storage

owni.chat may use local storage and session storage to save:

• authentication-related information;
• cookie consent choices;
• language and interface preferences;
• selected workspace or project;
• widget state;
• visitor identifiers;
• conversation identifiers;
• flow progress;
• temporary application data.

Session storage is generally removed when the browser tab or browser session is closed.

Local storage may remain until:

• the stored information expires;
• owni.chat removes or replaces it;
• the related visitor or project information is deleted;
• you clear the website data through your browser.

You can remove local storage and session storage through your browser’s privacy or site-data settings.

8. Google Analytics

owni.chat uses Google Analytics to understand how visitors interact with the owni.chat website.

Google Analytics may process:

• visited pages;
• navigation events;
• session duration;
• approximate geographical location;
• browser type;
• device type;
• operating system;
• traffic source;
• referring website;
• interactions with website elements;
• analytics identifiers.

Google Analytics may use cookies such as:

Cookie	Provider	Purpose	Typical duration
_ga	Google Analytics	Distinguishes visitors and supports website usage statistics	Up to 2 years
_ga_<container-id>	Google Analytics	Maintains and persists analytics session information	Up to 2 years

The actual duration may be affected by:

• the owni.chat Google Analytics configuration;
• browser restrictions;
• device settings;
• cookie consent choices;
• manual deletion by the user.

Where consent is required, Google Analytics will not receive permission to use analytics storage until you accept analytics cookies.

Rejecting analytics cookies will not prevent you from accessing the basic owni.chat website or account functionality.

9. Cloudflare

owni.chat may use Cloudflare for:

• DNS services;
• content delivery;
• website availability;
• network performance;
• traffic management;
• protection against malicious traffic;
• bot detection;
• security challenges;
• rate limiting.

If Cloudflare proxy or security features are active, Cloudflare may process:

• IP addresses;
• requested URLs;
• request headers;
• browser and user-agent information;
• network information;
• security signals;
• challenge results.

Depending on the Cloudflare configuration and the security condition of a request, Cloudflare may place necessary security cookies, including:

Cookie	Provider	Purpose	Typical duration
__cf_bm	Cloudflare	Helps identify and mitigate automated or malicious traffic	Limited period, usually renewed during activity
cf_clearance	Cloudflare	Records successful completion of a security challenge	Depends on security configuration
_cfuvid	Cloudflare	Helps distinguish users for rate-limiting and security purposes	Depends on security configuration
__cflb	Cloudflare	Maintains session affinity where load balancing is enabled	Depends on load-balancing configuration

Not all Cloudflare cookies will be present during every visit.

If Cloudflare is used only for DNS and traffic is not proxied through Cloudflare, these cookies may not be placed.

Cloudflare security cookies are treated as strictly necessary where they are required to protect and deliver the website.

10. The owni.chat Widget on Customer Websites

owni.chat customers may install an owni.chat widget on their own websites.

The widget may use cookies, local storage, session storage, or other identifiers to:

• display and operate the chat;
• maintain a conversation;
• restore an existing conversation;
• recognise a returning visitor;
• remember whether the widget was opened or closed;
• save progress through a configured flow;
• connect messages with website activity;
• measure configured events;
• prevent spam and abuse.

Depending on the customer’s configuration, the widget may also process:

• current page URL;
• referring URL;
• visited pages;
• time spent on pages;
• scrolling activity and scroll depth;
• clicks and website events;
• flow events;
• browser and device information;
• approximate country or region derived from an IP address;
• chat messages;
• contact information submitted by the visitor.

The customer operating the website generally acts as the data controller for information collected through the widget.

The customer is responsible for:

• determining the lawful basis for using the widget;
• informing visitors that owni.chat is used;
• including appropriate information in its Privacy Policy and Cookie Policy;
• deciding whether consent is required;
• configuring the widget appropriately;
• limiting data collection to what is necessary;
• preventing optional analytics from starting before consent where required;
• responding to visitor privacy requests.

11. First-Party and Third-Party Cookies

11.1 First-Party Cookies

First-party cookies are placed by the website you are visiting.

On the owni.chat website, these may include cookies used for:

• authentication;
• account sessions;
• preferences;
• consent choices;
• widget sessions;
• conversation continuity.

11.2 Third-Party Cookies

Third-party cookies or technologies may be provided by services such as:

• Google Analytics;
• Cloudflare;
• another integration enabled by owni.chat;
• another integration enabled by an owni.chat customer.

Third-party providers may process information according to their own terms and privacy policies.

12. Cookie Consent

Where required by applicable law, owni.chat will request consent before activating non-essential cookies.

The cookie consent interface may provide the following options:

• Accept all;
• Reject non-essential cookies;
• Manage preferences.

Strictly necessary cookies do not require consent where they are essential to provide a service requested by the user.

Analytics, optional functional, and marketing cookies will only be activated after consent where required by law.

Consent must be:

• freely given;
• specific;
• informed;
• expressed through a clear action;
• capable of being withdrawn.

Not using or closing the cookie banner will not be treated as consent to non-essential cookies.

13. Managing Cookie Preferences

You may change your cookie preferences through the cookie settings interface available on the owni.chat website.

You may:

• accept analytics cookies;
• reject analytics cookies;
• accept or reject optional functional cookies;
• accept or reject marketing cookies if they are introduced;
• withdraw previously provided consent.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

After withdrawing consent, previously placed cookies may remain on your device until they expire or are manually deleted. However, owni.chat will stop using them for the rejected purpose where technically possible.

14. Browser Settings

Most browsers allow you to:

• view stored cookies;
• block all cookies;
• block third-party cookies;
• remove cookies for a specific website;
• remove local storage;
• remove session storage;
• receive a warning before a cookie is stored;
• automatically delete website data when the browser is closed.

The exact procedure depends on your browser and device.

Blocking all cookies may prevent parts of owni.chat from functioning correctly, including:

• account login;
• dashboard access;
• saved preferences;
• widget conversations;
• flow continuity.

15. Data Processed Through Cookies

Depending on the technology and configuration, cookies may be connected with:

• IP address;
• visitor identifier;
• account identifier;
• session identifier;
• conversation identifier;
• browser and device information;
• approximate country or region;
• page URL;
• referring URL;
• website events;
• consent preferences;
• authentication status.

More information about how owni.chat processes personal data is available in the Privacy Policy.

16. Data Retention

Cookie information is retained only for as long as necessary for its stated purpose.

Retention may depend on:

• the category of cookie;
• cookie configuration;
• browser limitations;
• customer settings;
• consent preferences;
• security requirements;
• legal obligations.

When the related personal data is deleted from active owni.chat systems, residual copies may remain in backups for up to 60 days before the relevant backup is overwritten or expires.

17. Marketing Technologies

owni.chat may introduce marketing or advertising technologies in the future, including Meta Pixel or Google Ads.

Before a new marketing technology is activated for users where consent is required, owni.chat will:

• add it to the cookie consent interface;
• classify it as a marketing technology;
• prevent it from activating before consent;
• update this Cookie Policy where appropriate;
• allow users to withdraw consent.

18. Changes to This Cookie Policy

owni.chat may update this Cookie Policy when:

• cookies or storage technologies change;
• new features are introduced;
• analytics providers change;
• advertising technologies are introduced;
• security services change;
• legal requirements change.

The updated Cookie Policy will be published with a revised “Last updated” date.

Where a change materially affects the use of non-essential cookies, owni.chat may request consent again.

19. Contact Us

Questions or requests concerning cookies, consent preferences, or personal data may be submitted to:

owni.chat

Privacy inquiries: privacy@owni.chat General and sales inquiries: sales@owni.chat Website: https://owni.chat