Live translation for global shoppers

Visitors write in German, your team reads and replies in English — OwniChat translates both ways, with originals one click away.

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Visitor messages translated into the operator’s language
Show original anytime without leaving the thread
Reply in English — deliver German (or any visitor language)
One shared inbox for global storefronts

Live translation

One inbox. Two languages. Zero copy-paste.

Shopper writes in German → you read and reply in English → they see German again in the widget. Originals stay one click away.

1Read in EN
2Reply in EN
3Visitor sees DE
Inbox showing a German visitor message translated to English with Show original
Step 01 · Visitor → inboxDEEN

They write in German. You read English.

A shopper messages in German. In the inbox you see the English translation instantly — and you can open the original anytime with Show original.

  • Incoming messages translated to the operator’s language
  • One tap to reveal the original German text
  • Tone and context stay in the same thread
Manager typing an English reply that will be translated for the visitor
Step 02 · Operator replyENDE

Reply in English — we deliver German.

Type your answer in English with “Write in my language” on. owni.chat sends the visitor a natural German reply without leaving the inbox.

  • Compose in your working language
  • Outgoing translation into the visitor’s language
  • Same composer: emoji, attachments, AI assist
Chat widget showing the conversation in German for the shopper
Step 03 · Widget for the shopperENDE

The shopper only sees German.

On the storefront widget the conversation feels native: their question and your reply both appear in German — no bilingual friction at the moment they decide to buy.

  • Widget stays in the visitor’s language
  • No copy-paste into external translators
  • Works for global stores on one shared inbox

Sell globally from one team language

Turn on live translation for the project, keep Show original when you need the exact wording, and let operators answer in the language they think in.

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