Live translation for global shoppers
Visitors write in their language, your team replies in theirs — OwniChat translates both ways without leaving the inbox.
Start free- Live translation of visitor messages in the widget and inbox
- Operator reply translation so agents answer in their preferred language
- Works across plan-gated translation features for i18n stores
- Keeps the original message available for review
How it works
Shoppers often browse and chat in a language your team does not speak fluently. Live translation sits in the conversation path: visitor messages can be shown translated for operators, and operator replies can be translated back for the visitor — without copy-pasting into an external tool.
That matters for stores selling across regions from one inbox. Agents stay in their working language while the widget stays natural for the shopper.
Operator reply translation
When your plan includes operator reply translation, the message you type can be delivered in the visitor's language. The team keeps context, tone controls, and the rest of the OwniChat inbox tools — assignment, attachments, AI assist — in the same thread.
Why it matters
International traffic should not mean a second support stack. Translation inside the chat keeps conversion and trust high on product and checkout pages where shoppers hesitate most.
Example use case
A Ukrainian agent helps a German shopper on a product page: the visitor asks about shipping in German, the agent reads a translated preview, replies in Ukrainian, and the shopper sees a clear German answer in the widget.
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