A team inbox built for speed
When a human touch is needed, your whole team works together in one realtime inbox.
Start free- All conversations from every site in one shared inbox
- Assign chats to teammates, track open / pending / closed statuses
- Send images, video, and PDF attachments up to 25 MB
- Browser push and email notifications — never miss a message
- Full conversation history with search and audit log
How it works
Every conversation from every connected site lands in one shared inbox, regardless of whether it started as an AI chat, a flow, or a direct message. Conversations carry an open, pending, or closed status, and can be assigned to a specific teammate — so nothing sits unattended and everyone knows who owns what.
Attachments — images, video, PDFs up to 25 MB — can be sent and received directly in the thread, which covers most support cases (screenshots, order confirmations, spec sheets) without switching to email.
Never miss a message
Browser push notifications and email alerts fire the moment a new message needs attention, so agents don't have to keep the inbox tab open and staring at it all day.
Why it matters
Full conversation history is searchable, and every action is captured in an audit log — useful both for onboarding new team members quickly (they can read how similar questions were handled before) and for accountability when reviewing how a specific case was resolved.
Example use case
A support team of five splits conversations across shifts: the AI assistant handles the first response for common questions, hands off anything it can't resolve, and the inbox's assignment view lets the on-duty agent see exactly which conversations are waiting on them versus already claimed by a teammate.
Want to see everything owni.chat includes? View all features